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Frequently Asked Questions
What if I change my mind?
No problem! We’re confident you’ll love our product. We offer a 14-day money-back guarantee, no questions asked.
Is your product eco-friendly?
It sure is. We’re 100% biodegradable and sustainable. Plus, we’re Leaping Bunny certified.
Do you offer any discounts?
Although we don’t currently have any active coupon codes, we occasionally run seasonal sales – join our newsletter to stay updated!
Still Need Help? We’re Here!
WHAT IS THE DEAL WITH UNISOFT?
As a leader in technologically enhanced business solutions, Unisoft has been offering its services to businesses all throughout the EU.
We specialise in offering useful business tools to help organisations enhance their performance and offer cutting-edge IT solutions to businesses of all sizes. You may rely on us to provide solutions that are risk-free in addition to working hard to satisfy our customers’ business objectives.
HOW BIG OR LITTLE SHOULD MY BUSINESS BE IN ORDER FOR YOU TO OFFER SERVICES?
Unisoft offers services to businesses of all sizes. If your business receives a moderate to high volume of calls or contacts, Unisoft can grow a team of devoted agents to handle all of your requirements.
We provide a shared queue for businesses with lower volume needs, providing you with the finest capability and cost-savings ratio. By pooling resources with other clients, you will be able to take advantage of economies of scale. Your clients and workers will receive the same high-quality service since your agents will be trained on your goods and services.
EVEN THOUGH MY BUSINESS OR CUSTOMER DATA IS PRIVATE, CAN YOU STILL PROVIDE SERVICES?
Absolutely, yes. We can ensure that your data is secure since we will comply with the most recent security certifications to guarantee maximum security and dependability.
UNISOFT: HOW SECURE IS IT?
If concerns about security and privacy are preventing you from visiting Unisoft, we want to reassure you that we value your privacy greatly. At every stage of development, security, privacy, and secrecy are guaranteed. We use the finest security methods available to ensure that our customers’ private information is kept totally secure.
A list of some of the security precautions we take is provided below:
- At the beginning of every project, we sign a non-disclosure agreement with the customer and a non-disclosure bond with our personnel.
- For incoming and outgoing security, we have firewalls and a VPN (Virtual Private Network).
- None of our systems have USB ports, floppy discs, or CD drives as external storage.
- Our entire network and email accounts are password-protected.
- We have anti-virus software installed on both the server and the clients.
- We have put security cameras throughout our building.
IF I ALLOW UNISOFT TO PROVIDE CERTAIN SERVICES, WILL I LOSE CONTROL OVER QUALITY?
You will undoubtedly uphold or even enhance quality control while we handle the bulk of the work. We will also bring a balanced approach to meeting key performance indicators (KPI) without compromising customer satisfaction with appropriate management and quality control mechanisms in place. We work to ensure that the quality of our services not only meets but also surpasses your expectations by matching your brand’s culture, tone of voice, and degree of expertise.
HOW DO NEW AGENTS GET TRAINED BY UNISOFT?
There are previously established procedures for onboarding new team members, ongoing learning, and remedial training. However, as one size does not fit all, you can tailor the training to the particular requirements of your business. One can:
- Share the values and ideals of your brand.
- Make sure we can access your knowledge base.
- Establish a process for updating us and our agents on any new items or technologies you introduce.
ARE BUSINESS NEEDS OR SEASONAL FLUCTUATIONS THE BASIS FOR SERVICE FLEXIBILITY?
With our help, your business may easily scale your requirements in a few short weeks. The advantages of operational outsourcing for seasonal swings cannot be emphasised. We do have several clients, so we will be able to quickly acquire and train temporary staff, shift and retrain agents, and absorb variations more readily than you could on your own.
IF UNISOFT PROVIDES SERVICES, WILL I LOSE THE ABILITY TO DRIVE FEEDBACK FOR IMPROVEMENTS FROM THESE FUNCTIONS?
Not at all. The data you receive from all of your support interactions will be available for us to gather, analyse, and assist you. It’s not just about providing better service. For instance, you could identify possibilities to create the most wanted new features or find product flaws sooner. You might also be able to suggest ways to make campaign messages more effective, remove obstacles from your sales process, or let us know what kinds of self-help materials would be most useful to create.
HOW UNISOFT MANAGES PROJECTS?
You can be sure that your project will be successful if you outsource it to Unisoft. With Unisoft, your projects will be completely successful. Usually, projects are managed in stages:
Service trial: To reduce the risks associated with your project, we will first begin a trial period. After that, you can assess how well we performed and decide whether you want to work with us to finish your project.
Project transition: This stage will make sure that your project transfers smoothly to our business.
Project management: Throughout the project and until it is finished, you will have a single, effective point of contact who is in charge of keeping in touch with you and managing each stage of the project.
ARE YOUR SERVICES VALUE FOR MONEY?
You can be certain that you will save more than 40 to 50 percent of your operational expenditures. Despite offering our clients’ services at cheap prices, we never skimp on quality.
WHAT IS THE TIMELINE FOR COMPLETION?
You’ve come to the right site if you want your services to be provided with a quick turnaround time. Our short TAT is one of the advantages we provide to our clients. In addition to offering high-quality services, we also benefit from providing your services earlier than expected.
DO YOU HAVE THE APPROPRIATE TECHNOLOGY AND INFRASTRUCTURE TO SUPPORT MY BUSINESS PROCESSES?
Yes. We make use of cutting-edge infrastructure, software, and technology. We employ the greatest available software and technology, so you can avoid spending money on either.
DO YOU SIGN SLA'S AND NON-DISCLOSURE AGREEMENTS?
Yes. Every new client of Unisoft is required to sign a nondisclosure agreement and a service level agreement.
HOW DO PAYMENTS FOR UNISOFT'S SERVICES GET ACCEPTED?
You have two options for paying us: wire transfer or card payment. Contact one of our sales representatives if you prefer to pay via any other method.
HOW DO I BEGIN GETTING SERVICES FROM UNISOFT?
Simply fill out our contact form with the services you need and information about your project, and we’ll get in touch with you right away to further your outsourcing partnership.